1.0 USER PRIVACY AND DATA PROTECTION
- User privacy and data protection are human rights
- We have a duty of care to our customers and their data
- Data should only be collected and processed when necessary
- We dislike spam as much as you do!
- The Pot Place will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
Along with our office and computer systems, this website is designed to comply with the national and international legislation on data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact us.
3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their route through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
4.0 HOW WE STORE YOUR PERSONAL INFORMATION
4.1 From Contact Forms and Email Links
As you can tell, we’re not gathering or holding your personal information from the website contact form submissions or via email links, and we won’t be accessing it or trying to use it in future other than to respond to an email that you have sent to us.
If you contact us in any other way, such as a telephone call or a request at The Pot Place for further information on a product or service, those details will be kept securely in our office while your enquiry is active. No contact details or personal data will be recorded other than in the context of your enquiry and we’ll keep those details safe and secure.
4.2 From the Online Shop
When making a purchase from our online shop we require you name, address, phone number and email address so that we can process your order and ensure successful delivery of it.
We use Stripe and PayPal to handle all our online transactions – they process the transaction and handle your credit card details. We do not hold any of your credit card information on our website.
If you would like your information to be removed from our website, then please contact the Data Controller (see section 8.0 for details).
5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted by SiteGround within a recognised and registered UK data centre. They have strong and reliable systems in place to protect our information and your data.
6.0 OUR THIRD PARTY DATA PROCESSORS
We do not use third parties to process personal data on our behalf.
7.0 DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party suppliers or contractors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 DATA CONTROLLER
The data controller of this website is: Artform UK Ltd t/a The Pot Place Garden Centre, a UK Private Limited Company with company number: 03509879
The registered office at:
Station Yard, Plumpton,
Penrith, Cumbria. CA11 9PA.
Company Registration Number: 1422666
The operating office is the same.
Updated: 8th August 2020