Terms & Conditions


The receipt of a website order by The Pot Place Garden Centre from you, the customer, constitutes an offer to purchase goods upon the terms and conditions below.

We have a minimum order of £10.00 exclusive of delivery.

All orders are subject to availability of stock.

Product Title, Description and Pricing

The description of the goods and images on the website aim to show a clear representation of the goods, but please appreciate that plants do vary so images and descriptions are to be used as a guide.

The pot-size of plants on the website is intended as a guide. Although we do endeavour to provide plants as close as possible in pot-size to those displayed please understand that mistakes, though rare,  can happen – we are only human!

Please note that the height stated in the plant description is the plant growth in 10 years or the plants ultimate height, not the height as sold.

Prices on the website may be subject to slight variation depending on the age and size of plant ordered. However if the price increases between the date we accept your order and the delivery date we will let you know and ask you to confirm by email that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling your order.

We reserve the right to alter all product pricing without notice.


Secure payment is taken via Stripe or PayPal. Our website does not hold any of your credit card details.

Email notification is sent on day of delivery – please be aware that you might receive email notification AFTER you have received your order.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.


Currently, we are only delivering locally – within a 20 mile radius of The Pot Place Garden Centre. Once you have placed your order, we will be in touch within 48 hours to confirm a delivery date with you. If at all possible, we will indicate whether we will deliver in the morning or afternoon.

Deliveries will be made where the 2-metre recommended social distancing advice can be adhered to. Whoever delivers, (Paul or Kevin) won’t need a signature, just a safe place to put your delivery.

Delivery is charged at a £1 per mile per order.

Delivery MileageDelivery Cost
0 – 0.99£1
1 – 1.99£2
2 – 2.99£3
3 – 3.99£4
4 – 4.99£5
5 – 5.99£6
6 – 6.99£7
7 – 7.99£8
8 – 8.99£9
9 – 9.99£10
10 – 10.99£11
11 – 11.99£12
12 – 12.99£13
13 – 13.99£14
14 – 14.99£16
15 – 15.99£17
16 – 16.99£17
17 – 17.99£18
18 – 18.99£19
19 – 20£20


Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days. Our contact details are at the bottom of these terms and conditions.

Events Outside of Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.


We grant you a licence to access the content, information and services contained within our website for personal use only.

This licence allows you to download and cache (using your browser) individual pages from our website.

This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

Our website cannot be placed within the frame-set of another site.

Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.


All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

Limitation and Exclusions of Liability

Where content and information is provided on the website without charge we exclude all liability for such content and information.

All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.

All indirect, consequential or special losses or damage are all excluded.

All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

These terms and conditions do not exclude or limit liability for death or personal injury caused by you or us.

These terms and conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

These terms and conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.


By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.


We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.


We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.


The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.


Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

Third Parties

These terms and conditions are between you and us. They do not apply to, or benefit any third party and are not reliant on any third party.

Entire Terms & Conditions

These terms & conditions set out the entire agreement and understanding between you and us.

Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.


These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.


Our Company & Contact Details

Artform UK Ltd t/a The Pot Place Garden Centre
Station Yard
Near Penrith
CA11 9GT

Email: info (at) thepotplace.co.uk

Telephone: 01768 885500

Company registration number: 1422666
VAT registration number: 03509879


Updated: 9th November 2020